Returns

FOOD ITEMS
Our product is perishable, and food distribution is heavily regulated by the USDA, so once it goes out to you, unfortunately we cannot take it back or resell it.

If the product you receive is either damaged, spoiled, or otherwise deficient, please keep the receipt, the damaged product, and the packaging, or if it must be discarded, take photos of both the product and the individual label for each individual package before discarding.

Contact us at beef@shipleyfarmsbeef.com, or call us at (828) 484-1872 during normal business hours. Please contact us as soon as possible, but at least within 7 days of receiving the product.

NON-FOOD ITEMS
Non-food items, other than gift cards, are eligible for return up to 30 days after purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Buyer is responsible for return shipping. Please contact us at beef@shipleyfarmsbeef.com for return instructions.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at beef@shipleyfarmsbeef.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at beef@shipleyfarmsbeef.com and send your item to: 1655 Linville Creek Road Vilas North Carolina US 28692.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1655 Linville Creek Road Vilas North Carolina US 28692

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.